IT Support Specialist - user accounts and access (Baltimore, MD)

We are growing our team at Bluepeak Rowan Civic Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 412 people based in Baltimore. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Baltimore. • Applications are reviewed on a rolling basis.