IT Support Specialist - user accounts and access (Baltimore, MD)

We are growing our team at Nova Amber Construction and adding an IT Support Specialist whose main responsibility will be user accounts and access. We build things that last and we are honest about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with project schedules. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Baltimore, with some flexibility after the first few months. • We reply to every applicant.