IT Support Specialist - user accounts and access (Austin, TX)

We are growing our team at Greenridge Kestrel Community Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 198 people based in Austin. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Austin. • We reply to every applicant.