IT Support Specialist - user accounts and access (Atlanta, GA)

Nova Cedar Legal Group is looking for an IT Support Specialist. The job centres on user accounts and access for client files, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Atlanta. • Applications are reviewed on a rolling basis.