IT Support Specialist - user accounts and access (Atlanta, GA)

We are growing our team at Harborlight Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. We follow the school calendar and we like people who like learning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Atlanta. • Applications are reviewed on a rolling basis.