IT Support Specialist - user accounts and access (Albuquerque, NM)

We are growing our team at Greenridge Lantern Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 26 people based in Albuquerque. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Albuquerque, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.