IT Support Specialist - user accounts and access (Albuquerque, NM)

Northwind Linden Facilities Group cleans and maintains buildings for schools, offices and hospitals around Albuquerque, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer sites. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Albuquerque, with some flexibility after the first few months. • We reply to every applicant.