IT Support Specialist - network troubleshooting (Wichita, KS)

Rivermark Willow Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for benefits enrolment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.