IT Support Specialist - network troubleshooting (Wichita, KS)

Summit Beacon Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for capital projects, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Full-time, Monday to Friday. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.