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IT Support Specialist - network troubleshooting (Virginia Beach, VA)

Bluepeak Wilder Financial · Virginia Beach, VA · part time

Bluepeak Wilder Financial serves customers across Virginia Beach with accounts, loans and payments. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 460 people based in Virginia Beach. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with account servicing. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.

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