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IT Support Specialist - network troubleshooting (Virginia Beach, VA)

Fernwood Ivory Health Group · Virginia Beach, VA · contract

Fernwood Ivory Health Group is looking for an IT Support Specialist. The job centres on network troubleshooting for electronic records, and it would suit someone who likes steady, practical work. Continuing education is supported. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with electronic records. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Virginia Beach. • We reply to every applicant.

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