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IT Support Specialist - network troubleshooting (Tucson, AZ)

Stonegate Field Markets · Tucson, AZ · full time

Stonegate Field Markets serves neighbourhoods around Tucson with fresh food and everyday goods, and we need an IT Support Specialist to lead our network troubleshooting. Managers started on the floor. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with store inventory. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Tucson. • We reply to every applicant.

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