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IT Support Specialist - network troubleshooting (Toledo, OH)

Redstone Rowan Foods Group · Toledo, OH · full time

We are growing our team at Redstone Rowan Foods Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of more than 1,000 people based in Toledo. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer specifications. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Toledo. • We reply to every applicant.

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