IT Support Specialist - network troubleshooting (Tampa, FL)

Lumen Pike Markets is looking for an IT Support Specialist. The job centres on network troubleshooting for pricing, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with pricing. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Tampa. • We reply to every applicant.