IT Support Specialist - network troubleshooting (Tampa, FL)

Redstone Kestrel Insurance is an insurance company in Tampa with claims and service teams, and we need an IT Support Specialist to lead our network troubleshooting. We care about how people feel on the worst day of their year. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer complaints. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.