IT Support Specialist - network troubleshooting (St. Louis, MO)

Highbridge Orchard Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for outage reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in St. Louis. • We reply to every applicant.