IT Support Specialist - network troubleshooting (St. Louis, MO)

Bluepeak Cross Civic Services works with county and city offices around St. Louis. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in St. Louis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.