IT Support Specialist - network troubleshooting (St. Louis, MO)

Highbridge Bright Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for grant reporting, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in St. Louis. • Applications are reviewed on a rolling basis.