IT Support Specialist - network troubleshooting (St. Louis, MO)

Harborlight Ridge Community Partners runs community programmes across St. Louis. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 19 people based in St. Louis. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • Applications are reviewed on a rolling basis.