IT Support Specialist - network troubleshooting (Spokane, WA)

Silverline Amber Property Management Group manages apartment communities around Spokane, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Spokane. • Applications are reviewed on a rolling basis.