IT Support Specialist - network troubleshooting (Spokane, WA)

Amberfield Union Civic Services Group supports public agencies in Spokane with budgeting, records and programmes. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Spokane, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.