IT Support Specialist - network troubleshooting (San Jose, CA)

Clearpath Ashton Health runs clinics and patient services around San Jose. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 374 people based in San Jose. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with patient scheduling. Working arrangement • Full-time, Monday to Friday. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.