IT Support Specialist - network troubleshooting (San Jose, CA)

Greenridge Pike Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for underwriting files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with underwriting files. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in San Jose. • We reply to every applicant.