IT Support Specialist - network troubleshooting (San Jose, CA)

We are growing our team at Lumen Kestrel Community Partners and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 36 people based in San Jose. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose, with some flexibility after the first few months. • We reply to every applicant.