IT Support Specialist - network troubleshooting (San Diego, CA)

Lumen Summit Property Management is looking for an IT Support Specialist. The job centres on network troubleshooting for rent collection, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.