IT Support Specialist - network troubleshooting (San Diego, CA)

We are growing our team at Bluepeak Oak Inspection Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with scheduling. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.