IT Support Specialist - network troubleshooting (San Diego, CA)

Ironwood Lantern Learning Group runs classrooms and tutoring across the San Diego area. We are hiring an IT Support Specialist to take on network troubleshooting. Families are partners. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.