IT Support Specialist - network troubleshooting (San Diego, CA)

We are growing our team at Amberfield Cedar Hospitality Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Guests remember kindness. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with food costs. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in San Diego. • Applications are reviewed on a rolling basis.