IT Support Specialist - network troubleshooting (San Diego, CA)

Silverline Keystone Health is looking for an IT Support Specialist. The job centres on network troubleshooting for patient education, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with patient education. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in San Diego, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.