IT Support Specialist - network troubleshooting (San Diego, CA)

We are growing our team at Bright Quarry Arts Center and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 103 people based in San Diego. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in San Diego. • Applications are reviewed on a rolling basis.