IT Support Specialist - network troubleshooting (San Diego, CA)

Foxglove Beacon Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for benefits enrolment, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.