IT Support Specialist - network troubleshooting (San Diego, CA)

Summit Loom Learning Group is an education provider in San Diego serving students and families, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of about 549 people based in San Diego. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • Applications are reviewed on a rolling basis.