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IT Support Specialist - network troubleshooting (San Antonio, TX)

Foxglove Field Insurance · San Antonio, TX · full time

Foxglove Field Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for claims, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Full-time, Monday to Friday. • On site in San Antonio, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.

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