IT Support Specialist - network troubleshooting (San Antonio, TX)

Highbridge Basin Health is looking for an IT Support Specialist. The job centres on network troubleshooting for patient scheduling, and it would suit someone who likes steady, practical work. Continuing education is supported. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with patient scheduling. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in San Antonio. • Applications are reviewed on a rolling basis.