IT Support Specialist - network troubleshooting (San Antonio, TX)

Rivermark Timber Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for school calendars, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in San Antonio. • Applications are reviewed on a rolling basis.