IT Support Specialist - network troubleshooting (Sacramento, CA)

Northwind Lakeside Telecom provides broadband and phone service around Sacramento. We are hiring an IT Support Specialist to take on network troubleshooting. Technicians and office staff share information daily. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.