IT Support Specialist - network troubleshooting (Sacramento, CA)

We are growing our team at Nova North Property Management and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Residents are neighbours, not numbers. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.