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IT Support Specialist - network troubleshooting (Sacramento, CA)

Lumen Orchard Arts Center · Sacramento, CA · part time

Lumen Orchard Arts Center is looking for an IT Support Specialist. The job centres on network troubleshooting for exhibitions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 80 people based in Sacramento. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with exhibitions. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Sacramento. • We reply to every applicant.

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