IT Support Specialist - network troubleshooting (Sacramento, CA)

We are growing our team at Lumen Wilder Markets and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Full-time, on a regular day shift. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.