IT Support Specialist - network troubleshooting (Sacramento, CA)

We are growing our team at Fernwood Quill Civic Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Benefits and stability attract long tenure. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.