IT Support Specialist - network troubleshooting (Rochester, NY)

Cedar Harbor Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Rochester, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.