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IT Support Specialist - network troubleshooting (Richmond, VA)

Ironwood Oak Health · Richmond, VA · full time

Ironwood Oak Health is looking for an IT Support Specialist. The job centres on network troubleshooting for referrals, and it would suit someone who likes steady, practical work. You would join a small organisation of about 132 people based in Richmond. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with referrals. Working arrangement • Full-time, with a steady weekday schedule. • On site in Richmond. • Applications are reviewed on a rolling basis.

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