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IT Support Specialist - network troubleshooting (Reno, NV)

Cedar Vista Learning Group · Reno, NV · full time

Cedar Vista Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for family communication, and it would suit someone who likes steady, practical work. You would join a small organisation of about 40 people based in Reno. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Reno. • Applications are reviewed on a rolling basis.

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