IT Support Specialist - network troubleshooting (Reno, NV)

Bright Forge Freight is looking for an IT Support Specialist. The job centres on network troubleshooting for customer tracking, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tracking. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.