IT Support Specialist - network troubleshooting (remote)

Rivermark Vale Financial provides savings, lending and payment services from Virginia Beach. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 43 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with account servicing. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with a monthly team day in Virginia Beach. • Applications are reviewed on a rolling basis.