IT Support Specialist - network troubleshooting (remote)

Bluepeak Meridian Inspection Services is an inspection company in Cleveland with field technicians and lab staff, and we need an IT Support Specialist to lead our network troubleshooting. Training and certification are paid for. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with certifications. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Cleveland. • We will tell you what to expect at each step of the hiring process.