IT Support Specialist - network troubleshooting (remote)

Ironwood Linden Civic Services provides shared administrative services to local governments around San Diego, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in San Diego. • Applications are reviewed on a rolling basis.