IT Support Specialist - network troubleshooting (remote)

Rivermark Quill Legal Group is a law firm in San Jose serving businesses and individuals. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 978 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in San Jose. • We will tell you what to expect at each step of the hiring process.