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IT Support Specialist - network troubleshooting (remote)

Harborlight Cedar Civic Services · Remote · full time

Harborlight Cedar Civic Services provides shared administrative services to local governments around Birmingham, and we need an IT Support Specialist to lead our network troubleshooting. Benefits and stability attract long tenure. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Birmingham. • Applications are reviewed on a rolling basis.

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