IT Support Specialist - network troubleshooting (remote)

We are growing our team at Greenridge Amber Construction and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We build things that last and we are honest about schedules. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with a monthly team day in Chicago. • We reply to every applicant.